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Legal Terms That Protect You and Us

When you open an account at koototo, you're entering into a clear agreement about how your account works, how your data stays secure, and what happens if something…

Account ownership rulesData and privacy coveragePayment dispute pathsGame fairness standards
koototo Legal Terms That Protect You and Us
REACH OUR LEGAL TEAM

Contact Us About Your Account or Policy

Team online

Live Chat

Open your account, click the chat icon in the bottom-right corner, and ask about account rules, data requests or dispute steps. We respond to policy questions during all lobby hours.

Email Support

Send legal inquiries to [email protected] and include your account email and the topic. We reply within 24 hours on weekdays with full answers and next steps.

Account Settings

Log in, navigate to Settings > Legal & Privacy to view your data, request a copy, or update your personal details. Changes take effect immediately on your lobby profile.

HOW WE PROTECT YOUR POLICY RIGHTS

Data Security, Retention and Your Control

Encryption

All deposits, personal data and game history are encrypted end-to-end.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for tax…

Account Access

You control your account — change password, update email, link or unlink payment methods from Settings anytime.

Payment Verification

When you withdraw, we verify your identity via the original payment method.

Dispute Resolution

If a deposit doesn't arrive or a withdrawal fails, contact support within 14 days with proof.

Policy Updates

We notify you by email if legal terms change. Your continued play after the notification date means you accept the…

Common Questions About Account Rules and Data

No — each person can hold one account. If we detect duplicate accounts linked to the same email, payment method or device, we close the extra ones and may cancel any pending withdrawals. This protects you from account takeover and fraud.

You do. Your wallet is your money held in trust at koototo until you withdraw it. If your account is closed by us due to breach of terms, unclaimed balances are held for 12 months before forfeiture where local law permits.

Log in to Settings > Legal & Privacy, click 'Download My Data' and confirm. We email a full copy of your account info, transactions and game history within 5 business days. The file is encrypted and accessible only to you.

Contact our support team within 14 days with your transaction ID and payment method. We trace it with your bank; if it's missing, we refund it to your original payment method. If you want to dispute via your bank, let us know first so we can assist.

We share only what's necessary: payment processors (DANA, OVO, GoPay, QRIS), anti-fraud agencies, and tax authorities where required by law. We never sell your email, phone or gaming history to marketers or advertisers.

We freeze your wallet balance and you have 30 days to withdraw it. After that, unclaimed balances depend on local law — some jurisdictions require us to hold it for 12 months, others require donation to charity. Your data is deleted 3 years after closure for record-keeping only.

Yes — go to Settings > Account Details and update either field. Email changes take effect instantly; legal name changes require ID verification and take 1–2 business days. Your payment history and withdrawal records stay linked to your updated info.