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How We Protect Your Privacy at koototo

When you open an account with us, your personal information and payment details are secured from day one.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedYour control, always
koototo How We Protect Your Privacy at koototo
PRIVACY QUESTIONS

Reach Out About Your Privacy

Team online

Chat Support

Contact our team via live chat in the koototo lobby 24/7. Ask about your data, request account changes, or report privacy concerns. We respond in seconds.

Email Request

Send privacy questions to [email protected]. Include your account number and describe your request. We reply within 48 hours with clear guidance.

Account Settings

Access your privacy controls directly in your account. View what data we hold, update contact details, and manage communication preferences anytime.

DATA HANDLING

How We Secure & Manage Your Information

Encryption & Storage

All personal and payment data is encrypted using industry-standard SSL protocols.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we verify your identity and monitor for fraud.

Cookie & Tracking

We use cookies to remember your login, track account activity, and improve the lobby experience.

Data Retention

We keep your account data for as long as your account is active, plus 7 years after closure for legal…

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) and fraud-prevention partners.

Your Rights

You can request access to your data, correct inaccuracies, download your account history, or ask for deletion. Contact support@koototo.

Answers to Your Privacy Questions

We collect your full name, email, phone number, date of birth, and residential address for identity verification. When you deposit, we also store your payment method details securely. This data is required to comply with local law and prevent fraud.

Payment data never touches our servers directly. DANA, OVO, GoPay and QRIS transactions are processed through encrypted gateways managed by each provider. We store only transaction IDs and timestamps on our end, not your payment credentials.

Yes. Email [email protected] with your account number and a copy of your ID, and we'll send you a complete data export within 5 business days. The file includes registration details, transaction history, and login records.

No. We never sell your personal data. We share information only with payment processors and fraud-detection services necessary to run your account. All sharing is contractually protected under confidentiality agreements.

We retain your account data for 7 years after closure to comply with financial regulation. You can request deletion earlier in writing; we'll honor requests where local law permits, but some data may be kept for legal compliance.

Contact live chat or email [email protected] immediately with details. We'll review your account for unauthorized access, freeze transactions if needed, and guide you through a secure password reset and two-factor verification.

Yes, we use cookies to keep you logged in, track lobby activity, and show you personalized game suggestions. You can disable cookies in your browser settings, but some lobby features may not work. We don't use cookies for advertising outside koototo.