Reference

Our Terms & Conditions

When you open an account with koototo, you're entering an agreement that protects both your account and the way we operate.

Account creation and verificationDeposit and withdrawal rulesPromotion eligibility criteria
koototo Our Terms & Conditions
REACH US ANYTIME

How to Contact koototo

Team online

Live Chat

Open the chat icon in the bottom-right corner of the lobby. Our team responds within 15 minutes during business hours (08:00–22:00 WIB, Monday to Sunday).

Email Support

Send questions to [email protected]. Include your account username and a description of your issue. We reply within 24 hours, often sooner.

Account Dashboard

Go to Settings > Help & Policies to see FAQs, report a problem, or initiate a data request. All tickets are logged and tracked with a reference number.

YOUR DATA AND ACCOUNT SAFETY

How We Protect You

Account Security

Your login is protected by password encryption and optional two-factor authentication.

Data Handling

We collect your name, date of birth, address and payment details only to verify your account and process deposits and…

Cookie & Tracking Policy

We use cookies to remember your login session and track which games you play.

Data Retention

Your account data stays on file while your account is active.

Your Data Rights

You can request a copy of your data, correct inaccurate information, or ask us to delete your account.

Fraud Prevention

We monitor accounts for unusual activity — rapid withdrawals, geographic mismatches, duplicate logins.

Your Account and Betting Terms — Explained

Multiple accounts per person and third-party payments breach our terms. Your accounts will be suspended, deposits forfeited and withdrawal requests cancelled. We flag these during verification. If you accidentally broke a rule, contact us immediately via live chat to explain.

Yes. Open Settings > Account Closure and confirm. Any balance in your wallet is paid out to your registered bank via your deposit method within 2–3 business days. Once closed, you can re-open a new account after 30 days.

Minimum withdrawal is Rp 50,000 via DANA, OVO, GoPay or QRIS. Maximum per day is Rp 50,000,000 (limits reset at 00:00 WIB). Large withdrawals may require extra verification steps and can take up to 24 hours.

No. Your deposit is immediately available as casino credit. You may withdraw at any time. Promotions tied to deposits may have playthrough requirements — check the promo board when you claim one to see the exact conditions.

We encrypt all data in transit and at rest. Your name, address and payment details are never shared with game studios, advertisers or other third parties. Only koototo staff with verified roles can access your file. You can review our full privacy addendum in Settings > Policies.

Go to Settings > Payment Methods or Settings > Account Details and edit the field. Changes are live immediately. If you change your withdrawal bank, the next withdrawal will use the new account — make sure it matches your registered name.

No — that breaks our terms. You are liable for all activity on your account. If you share your login and lose money, we cannot reverse the bets. Keep your password secret. If you think someone else accessed your account, reset your password immediately and contact support.